Effective Date: 01/07/2024 [DD/MM/YYYY]

1. Introduction

Welcome to Lead2Pro. We provide a learning management system (LMS) offering networking, cybersecurity, and other IT-related courses both on-demand and through live physical classes. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.

2. Data Collection

We collect personal information to provide you with a tailored learning experience. The types of data we collect include:

  • Name: To identify you personally.
  • Email Address: To communicate with you regarding course updates, notifications, and marketing.
  • Phone Number: To send SMS notifications and updates.
  • Payment Information: To process payments for courses and other services.
  • Profile Picture: To personalize your user profile.
  • Skills and Occupation: To recommend relevant courses and track your learning progress.
  • Bio: To provide a personalized experience on your profile.
  • Social Profiles: To connect and share with other learners.

3. Data Usage

We use your personal information to ensure the smooth operation of our services and to enhance your learning experience. Specifically, we use your data for:

  • Course Enrollment: To register you for courses and track your progress.
  • Payment Processing: To securely process payments through our payment gateway.
  • Communication: To send you updates, support messages, and respond to your inquiries.
  • Announcements: To notify you about new courses, features, or changes to our services.
  • Marketing Messages: To inform you about promotions, new offerings, and special events. You can opt-out of marketing messages at any time.

4. Data Sharing

We only share your personal data with third parties when necessary to provide our services, comply with legal obligations, or improve our offerings. We share data with:

  • Payhere: To process payments securely.
  • Zoom, Google Classroom, Google Meet: To facilitate online classes and meetings.
  • notify.lk: To send SMS notifications regarding your courses and updates.
  • DTK Holdings (Pvt) Ltd: To manage and develop our website.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.
  • Delivery Services: If physical materials need to be sent to you, your address may be shared with delivery services.

5. Data Storage and Security

We prioritize the security of your personal information by implementing robust measures:

  • Encryption: Passwords are stored encrypted to protect against unauthorized access.
  • Secure Passwords: Users are required to use strong passwords to enhance security.
  • Two-Factor Authentication (2FA): We offer 2FA to provide an additional layer of security for your account.
  • reCAPTCHA and Spam Protection: These tools help protect our site from spam and abuse.
  • Secure Cloud Storage: Your data is stored in a secure cloud environment with high-level security measures to prevent data breaches.

6. User Rights

We respect your rights regarding your personal data. You have the following rights:

  • Access: You can request access to your personal data at any time to review what information we have collected.
  • Correction: If your data is inaccurate or incomplete, you can request corrections.
  • Deletion: You can request the deletion of your personal data, subject to certain legal and operational obligations.

7. Third-Party Services

Our platform integrates with several third-party services to enhance functionality:

  • Zoom, Google Classroom, Google Meet: For conducting live online classes and meetings.
  • ChatGPT: For providing AI-driven support and assistance.
  • Payhere: For secure payment processing.
  • notify.lk: For sending SMS notifications to users.

These services may collect and use personal data according to their own privacy policies. We recommend reviewing their privacy policies to understand their data practices.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

  • Remember Login Details: To provide seamless access to your account.
  • Track Usage: To understand how users interact with our platform and improve our services.
  • Personalize Content: To tailor your learning experience based on your preferences.

You can manage your cookie preferences through your browser settings.

9. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.