Effective Date: 01/07/2024 [DD/MM/YYYY]

At Lead2Pro, we strive to provide high-quality educational content and services. We understand that there may be instances where you may need a refund or wish to cancel a service. This Refund and Return Policy outlines the circumstances under which refunds will be granted and the process for requesting them.

1. General Refund Policy

Our general policy is to ensure customer satisfaction with our courses and services. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

2. Eligibility for Refunds

  • Digital Courses and Content:
    • Refund requests for on-demand digital courses must be made within 14 days of purchase, provided that less than 20% of the course has been accessed.
    • Refunds for live online classes or webinars must be requested at least 48 hours before the scheduled start time.
  • Physical Classes:
    • Refund requests for live physical classes must be made at least 7 days before the class start date.
  • Subscription Services:
    • For subscription-based services, you can request a refund within the first 7 days of the initial subscription. Refunds will not be granted for subsequent billing periods.

3. Non-Refundable Items

  • Any course or service that has been accessed beyond the specified limits (20% of a course, less than 48 hours before a live online class, or less than 7 days before a physical class) is non-refundable.
  • Custom services or special orders that are tailored specifically to the customer’s requirements.
  • Fees associated with payment processing are non-refundable.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to our customer support at info@lead2pro.net with your order details and the reason for your refund request.
  2. Provide Details: Include your name, email address used for the purchase, the course or service name, and the date of purchase.
  3. Review Process: Our support team will review your request and respond within 5 business days. We may ask for additional information or clarification if needed.
  4. Refund Issuance: If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Cancellation Policy

  • Course Cancellation by Lead2Pro:
    • If Lead2Pro cancels a course, you will receive a full refund of the course fee.
  • Course Cancellation by Student:
    • If you need to cancel a course enrollment, please refer to the eligibility criteria above. Cancellations outside these conditions will not be eligible for a refund.

6. Changes to This Policy

We may update this Refund and Return Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically to stay informed about our refund and return practices.

7. Contact Information

For any questions or concerns regarding this Refund and Return Policy, please contact us at: